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Curious Thinkers 2026

The annual Curious Thinkers event brings industry leaders together to share insights on the trends transforming payments, technology and customer experience.

13th – 14th October 2026

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Curious Thinking

Curious Thinking is a hub for ideas, insights and perspectives shaping the future of payments, technology and customer experience.

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About Curious Thinkers

Curious Thinkers is Cuscal’s exclusive, invitation‑only leadership summit, bringing together clients and partners to gain insights from leading local and international experts.

While focused on payments, data and innovation, the event also features thought leaders from across industries and individuals with diverse backgrounds, providing fresh perspectives that challenge thinking and inspire new approaches.

First launched in 2018, it has evolved into a highly regarded annual forum.

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TRUST, FRAUD, AND SCAMS

How Fraud and Scams Are Reshaping Customer Trust and Expectations in Banking

Fraud and scams are reshaping how Australians choose and trust their bank. New research reveals how expectations are shifting and what institutions must do to build trust when it matters most.

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AI AND INNOVATION

Why AI ROI is falling short (and what leading organisations are doing differently)

AI promised transformation, but for many organisations, the results aren’t materialising. The real barrier isn’t capability, it’s how businesses approach adoption, leadership and change.

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CURIOUS THINKERS EVENT

Looking back at Curious Thinkers 2025

Bringing together bold ideas, industry leaders and future-focused thinking.

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CURIOUS THINKERS EVENT

Curious Thinkers 2024

Explore Curious Thinkers 2024, Cuscal’s annual client event. Expert speakers, industry insights covering payments, data & innovation.

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Explore our Videos

CUSTOMER CONNECTION AND DIFFERENTIATION

Rethinking the Jobs Market

Watch how better systems can improve outcomes for everyone.

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AI AND INNOVATION

Where Digital Meets Human

Watch how the fusion of digital and physical is reshaping what comes next.

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AI AND INNOVATION

The World in 2050

Watch to explore what’s coming and what will matter most.

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AI AND INNOVATION

Why Trust Matters in AI

See what it takes to build real trust in AI.

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Curious Thinking

Curious Thinking is a destination for ideas that matter. Through expert perspectives, research and real-world insights, it explores the forces shaping payments, technology and customer experience, helping organisations stay informed, think differently and move forward with clarity.

Articles & Videos